13th Floor Haunted House Review (2023)

Mild ScaresMild Scares
Final Score: 7.22/10

Quick Facts

Mild ScaresMild Scares
Runtime13.5 Minutes
MPD 0.41
TouchNo Touch
This attraction was reviewed by Team Jackalope on October 12, 2023.

Summary

The Thirteenth Floor Entertainment Group is huge in the world of haunted houses, with fifteen different haunts and attractions spread out across the country. This depth of experience can show in extremely professional set design and great resources that the haunt can draw upon, giving it a floor of competency so you know that everything will at least be at a certain level. It can just as easily show up in a lack of attention to detail, letting the little things slip as the haunt seems to become more of a business and less of a labor of love.

Both of these things feel like they’re on display at the Thirteenth Floor in Arizona. A ruined city is built into what seems like an old mega mart in a shopping center, this haunt is still a lot of fun and retains a professional veneer that carries through some of the missteps in costuming and overall flow. Customers will go through the destroyed city, escape into a haunted bayou, and finish up on a somewhat incongruous sunken ship. You’re going to pay a premium for the experience, but you’ll still have a fun time for the season. Thirteenth Floor AZ is a satisfying bit of spooky fun if you have a free evening and are looking for a mild scare.

Cast7.8

The cast within the ruined city gave it their all the night I visited. Everyone there felt like they were having a great time, and a tremendous amount of enthusiasm was fully displayed. No one was holding back or failing to engage with the audience as they came through, and interactions with them were some of the high points of the night. I had an especially great exchange with one particular spook who asked to have one of my arms. When I told her that I needed both, she lost her cool and screamed at me that I had two… Read More…

Costuming5.7

Costuming within this haunt was solid but uninspired, and there was a definite lack of attention to detail in places. Most of the cast was wearing face paint and either black clothing or street clothing. Some were more elegantly dressed than others, but a few were significantly lacking. One even seemed to have no makeup or costume on at all. A swamp monster accosted me with a visible smartwatch on her wrist. Masks didn’t have the eyes blackened underneath, making it very obvious that it was a mask. Necks and arms were left mostly clean, contrasting with the professional face… Read More…

Customer Service8.75

I have no complaints about the customer service at The Thirteenth Floor. Their website is very easy to use and very accessible. My GPS took me right to the front doors of the haunt with no confusion. The employees weren’t the most enthusiastic outside, but they were friendly and helpful all the same.

Immersion6.65

The Thirteenth Floor did a fair job of maintaining immersion throughout the haunt, but they do themselves no favors when customers arrive. Decorations are fairly limited, mostly consisting of large banners and a few lights, and the line for the haunt begins in the parking lot. There is a food truck selling food and a couple of line ghouls, but overall, the sense is of lining up to a paid attraction, not the Halloween party that many other haunts try to go with. Inside, the storyline makes a lot of sense even as it’s not told, and guests will have… Read More…

Special Effects8.3

Special effects and set design are by far this haunt’s strongest features. Every single scene made sense within itself. I never got the sense I was walking into random scenes, and there was intent and strategy put into how one scene would then play into another. Walking through a ruined bathroom (complete with Koala Care baby changing station) led me into an alley, from which I entered a bar through a side door, exited through the front into a destroyed city street, and then into the front of a laundromat. This attention to detail was really stunning, and I wish… Read More…

Scare Factor6.85

The cast members carried the overall scariness of this haunt. There were a few decent jump scares and startles to be found here, and the set design did a great job of setting an altogether creepy scene. They did their best to distribute scares throughout everyone there, though with everyone bunched together, it was a tall order. Some scares were relatively predictable. I knew one person was hiding in each scene who would try to startle me the second I got close, but the enthusiasm and setup were still fairly effective.

Entertainment & Value6.25

I spent roughly thirteen minutes and thirty seconds between the entry photo and the gift shop at the end of the haunt. With a general admission ticket price of $32.99, that equals out to a somewhat pricey Minutes-Per-Dollar score of 0.41. There isn’t anything to do here other than go through the haunt, which is solid enough but somewhat short. You won’t feel upset with the quality of the offerings here, but it will feel perhaps a bit overpriced overall.

Know Before You Go

  • Food/Concessions
  • Gift Shop/Souvenirs
  • Restrooms/Porta Potties On-Site
  • Uncovered Outdoor Waiting Line
  • Wheelchair Accessible
  • Free Parking

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