The staff here were extremely professional, friendly, and helpful! The non-character staff were not only knowledgeable, but worked multiple positions. Two of the makeup artist were helping guide the lines and collect ‘touch necklaces’ from exiting guests, as well as talk to guests about their experience and answering questions that they may have had. They were willing to go out of their way to give guests a more personalized experience; some even went as far as to help a guest propose to his girlfriend inside the haunt the night we were there! The haunt itself was a bit difficult to…
Read More…The staff here were extremely professional, friendly, and helpful! The non-character staff were not only knowledgeable, but worked multiple positions. Two of the makeup artist were helping guide the lines and collect ‘touch necklaces’ from exiting guests, as well as talk to guests about their experience and answering questions that they may have had. They were willing to go out of their way to give guests a more personalized experience; some even went as far as to help a guest propose to his girlfriend inside the haunt the night we were there! The haunt itself was a bit difficult to find if you do not know where you are going. It is only two or so blocks away from a major street, but it is in a warehouse area which is dimly lit and similar to something out of an actual horror movie, which aesthetically has its plusses, but makes it a little difficult for guests to locate. Once you get there, though, there are attendants to help guide you to a parking spot and then to the outside of the haunt. The ticket booth is a short walk away from the parking lot and the queue starts right next to that. There were 2-3 clowns wandering the queue with various props to keep the guests entertained while they waited. The haunt was pretty safe with no real dangers. Possibly the most dangerous thing there was a ball pit room, which had the potential to trip someone up. However, there were rails to help people navigate their way through it safely as well as an actor scaring/guiding people and making sure they successfully traversed the beloved (yet treacherous) ball pit of doom. Sadly, this haunt is not exactly handicap friendly. There are stairs, ball pits, and inflatable tunnels, which would make getting things like a wheelchair through difficult. [Editor’s Note: The owner has informed us that there are bypass hallways, which allow wheelchairs to get around these obstacles safely, and that handicapped customers are escorted through the attraction to ensure their safety and that of others.] There is free parking and the staff members even help you find a spot close to the haunt. Also, there are port-a-potties for guests to use, if they haven’t already gone in their pants.
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