Guest Name: Santos CarrVisit Date: October 16, 2021Recommended to Friends?: YesTitle: "Pure Terror is the best"
Score: 10 out of 10
Pure Terror Scream Park is by far the best haunted house I’ve been too. Last season, when I attended during the pandemic, they did a great job keeping costumers safe and following local rules which were very strict (NYS). The sets are too notch and the actors were amazing. Can’t wait to return this year
Features Noticed: Food/Concessions, Queue Actors/Entertainment, Multiple Attractions/Ticket Options, Gift Shop/Souvenirs, Coupons/Discounts Available
Guest Name: MontgomeryVisit Date: October 31, 2020Recommended to Friends?: YesTitle: "Great haunt one of the best"
Score: 10 out of 10
100% the greatest i ever been to. Its lile your in your own horror movie so so so real. On point from start to finish and super longggg well over an hour to complete all 10 haunted houses. Worth every dollar. I guess you get what you pay for. We will be back this Oct 2021 I just purchased tickets for 10/3
Features Noticed: Food/Concessions, Queue Actors/Entertainment, Multiple Attractions/Ticket Options, Gift Shop/Souvenirs, Coupons/Discounts AvailableSuggestions for the Attraction: Legends of horror is the bomb
Guest Name: Maxwell JohnsonVisit Date: October 24, 2020Recommended to Friends?: YesTitle: "WOW! My Top 2 Haunted House"
Score: 10 out of 10
All I have to say is WOW! My first visit to PureTerror was in 2014 and less then a year later we moved to Winter Park Florida. I moved back to NY in 2019 and me and the wife decided to take the family to Pure Terror 2020 Season and Holy Cow with the 10 haunted houses it was over the top right up there with Universal Horror Nights which by the way is my number 1 of all haunts. But man I have to say Pure Terror is our new favorite haunted house go to in New York. It's long scary and fun for the whole family I strongly advise you to check it out trust me you won't be disappointed and they handled the covid safety very well and there security team looks like a defensive line of a NFL Team.... lol
Features Noticed: Food/Concessions, Queue Actors/Entertainment, Multiple Attractions/Ticket Options, Gift Shop/SouvenirsSuggestions for the Attraction: Yes more apple cider donuts they were sold out by the time we exited the attraction into the Midway. The Girl in the Gift Shop said they normally sell out of the donuts , apple candy and cotton candy with in the first hour or two. I guess that happens because when you exit the last haunt your in the midway monster photo op area then you have no choice but to walk though the gift / food shop to get to the other side of the midway with the fire pit , more food venders and Escape Rooms. So pretty everyone is buying drinks and those yummy donuts. See you in Oct 2021.
Guest Name: giannapVisit Date: October 20, 2018Recommended to Friends?: NoTitle: "Terrible"
Score: 1.04 out of 10
Worst customer service in the industry*
First as a customer I purchased tickets for Pure Terror Scream Park and was told by the employees all VIP tickers had to be pre-purchased. So as I was online attempting to buy, the drop down menu kept changing the total ticket amount of purchase!! When I told the man at the register, he said there is nothing he can do just to contact ticketleap. So I did, I called, I emailed, I emailed again & I messaged the business on Facebook. All that happened was one automated response & one actual rep leading me on a different path, just turned around and eventually no response or outcome at all! All of which has been going on for over a month! I highly discourage others from using this service or attending Pure terror. Not worth the prices or aggravation.
As for the grounds itself, the employees are uninformed and not helpful. The attractions are mediocre for a way better experience check out Jason's Woods or Field of Screams. It is a full crowd but handled much better and worth the money that is charged unlike Pure Terror.