A bit of background information: last season, when we reviewed HHE, we encountered a VERY long wait in line(s) that didn’t reasonably match the amount of customers accessing the attractions. This was, admittedly, a huge concern, and impacted our enjoyment of the attractions themselves. We were open about this frustration in our review.
Oh, what a difference a year makes. The staff at HHE clearly went out of their way this season to streamline and improve the wait experience for each of their attractions. We spent, AT MOST, fifteen minutes in line this year (and no, we didn’t turn to fast-passes or receive any special treatment), with most of that occurring in the Challenge Trail queue. If anything, we would have benefited from MORE time spent in line this time around; I know, I’m impossible to please. But follow me here:
Many haunted attractions employ line-scarers – costumed actors dedicated to entertaining bored crowds as they mull through waiting lines, with varying levels of success. On busier nights, perhaps, HHE may deploy some as well (as they did last season), but we did not encounter any during our visit. Instead, each attraction had an in-character gate-keeper – individuals tasked with reading haunt rules and controlling the flow of customers entering the attractions. To our complete surprise and delight, these actors were FANTASTIC. Acting independently, we found them charismatic, witty, and wildly amusing, but they frequently also operated in tandem, barking insults at one another across the Estate, creating an impromptu horror-themed comedy routine that was, truly, more entertaining than any pre-attraction frivolity we have previously encountered. Particularly, the barbs shared between Ducky and Vivian culled the greatest chuckles. The third keeper, Sandwich, was distracted with the lengthy introduction to his attraction most of the time, unfortunately. Overall, though, these three actors are, without question, the best line entertainment that we have seen, bar none.
As for the other customer service qualifications: restrooms, a concession stand, a lit-up parking lot, bonfires, etc – all fine and dandy. Nothing to complain about. Oh, and the EVERY staff member we encountered was incredibly friendly and helpful. Special thank you to Jessica!
Ok, now, returning to praising the’ ugh. Fine, I’ll move on to the next category. Sheesh.
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