How Do We Get These Scores?
Our Rating System
UPDATE FOR 2022: Our former “Atmosphere” and “Theme” categories have now been combined and renamed “Immersion.” Our intent with this is to give more appropriate credit to attractions that have shown a clear focus on achieving and maintaining better customer experiences (both inside and outside the attractions) and developing creative storylines.
Each of the category scores in this review are calculated using a weighted average of several questions that we rate on a scale of 1 to 10.
The following breakdown explains what these scores typically mean. All of our Teams use this as a reference for providing accurate ratings:
10: “Peak Performance”This score is treated as if it has a chastity belt on it. “10’s” are reserved for the best of the best; those that we feel could not possibly improve on what they’re doing.
9: “Innovative and Groundbreaking”It rocked! Nearly everything seemed to go as planned and it was one of the best we’ve ever seen! These guys are leaders in the industry, and attractions like this are truly hard to come by.
8: “Solid”A high score on our scale. They had a good handle on it and, overall, they knew how to use it well. Most attractions can learn from what these guys are doing.
6 to 7: “Good”We could tell that a good effort was made. However, we’ve seen this done much better at other places, or can detect areas where significant improvements can be made. This is about the top end of what we’d call “Family Friendly.”
5: “Average / Fair”Compared to the competition, they weren’t the best, but definitely not the worst. Scares and Special Effects in this range are usually considered “Family Friendly.”
3 to 4: “Below Average”We could see that a clear attempt was made, but most other professional attractions are doing a much better job at this.
1 to 2: “Poor”It appeared that very little time, thought or effort was contributed to this aspect.
0 (Zero): “Non-Existent”No apparent effort was made to make this a significant contributor to the attraction.
Afterword:This rating system is standardized across all of The Scare Factor’s official haunt review teams. However, keep in mind there will always be minor differences between Teams, as we all have varying levels of experience. Regardless, we do our best to remain true to our core values, which is to promote all haunted attractions!Perhaps the biggest thing to remember is: sometimes the score – in and of itself – doesn’t tell the whole story about an attraction’s merits. This is why we provide detailed explanations for each category… to help you better understand how and why we chose the score/s that we did.We do our best to not let feelings or emotions rule our judgement, while also viewing the attraction through the lens of the typical haunt-goer. But, because all reviews with ratings are inherently subjective, this is nearly impossible to completely prevent. Though, when in doubt, we tend to give slightly lower scores than our original “gut feelings” to account for this, and also give the attraction more room to improve over time.We also do our best to be fair and consistent across all of the haunts that we review. We know that you’ll be looking at these scores and comparing them to other attractions, so we hope this review helps you out in that aspect.Do you have some feedback about our review system? Contact Us Here to let us know what you think!
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Final Score: 7.01
How Did We Get This Score?
Final Scores:
(15% of Final Score) Cast: 7.85
(15% of Final Score) Costuming: 7.53
(10% of Final Score) Customer Service: 9.7
(10% of Final Score) Atmosphere: 5
(15% of Final Score) Special Effects: 7.78
(5% of Final Score) Theme: 8
(15% of Final Score) Scare Factor: 6.78
(5% of Final Score) Entertainment & Value: 4.35
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Summary:
In its three years of existence, Hauntophobia is establishing itself as a family-friendly style haunt. The staff here wants to be sure everyone can have fun, so much so that they offer accommodations to those who cannot crawl on hands and knees in a lengthy maze or struggle with compression tunnels. All you have to do is let them know.
Here you will get the opportunity to challenge yourself with ‘Guess the Movie’ as many scenes and characters are taken from well-known horror movies. Sprinkled throughout are some traditional haunted house materials often found in a seasonal haunted house. Go through and count how many classics you can find!
Parking is free and the cost of tickets is as follows: General Admission ($23) and Speedy Pass ( $40).
Cast: 7.85
How Did We Get This Score?
Cast Scores (15% of Final Score):
(20% of Cast Score) Did it seem like there were enough actors?: 8.5
(30% of Cast Score) How creative, believable and convincing were the actors?: 8
(20% of Cast Score) How interactive were the actors (verbally and physically)?: 7.5
(15% of Cast Score) How creatively & appropriately did they use dialogue?: 7Explanation:
Being able to improvise comes with time. Focus the talking lines on the general idea, not an exact line or phrase to memorize. When asking a customer questions, be prepared with something if they answer yes, or if they ask you questions (if you are a talking character).
(15% of Cast Score) Was there a good variety of characters?: 8
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There were some rooms with a variety of props and one actor to try to avoid. We also noticed some sneaky transitions without actors, but animatronics to get our attention in different ways. The cast overall made the haunt feel adequately staffed, as we did not spot areas of inactivity, except for those places that were intended to be as such. There were different kinds of characters around, from asylum staff and patients, pig man, Michael and Jason, clowns, vampires, Regan from Exorcist, and swamp lady.
While most of the cast was not overly verbal, we saw all characters behaving appropriately for their set and costuming. Michael was not messing around with his knife, he came at us in more than one hiding area, and stabbed at us like he meant it. The creepy characters were creepy, and more than one followed us out of their area. We thoroughly enjoyed Little Regan, from The Exorcist. Her timing with throwing her doll and her overall performance was spot on. We left her area trying our best not to tick her off any further and to make it out of there alive! While crawling on all fours in a foggy corridor, we were surprised more than once by a sudden face-to-face session with an actor waiting for us.
While we did experience some personalized dialogue while in the crawling maze, we did not experience much elsewhere. For example, asking questions like ‘Do you wanna play?’ needs a response when answered with a ‘Yes, what are we playing?’ We did hear some ‘What are you doing here?’ phrases as well.
Costuming: 7.53
How Did We Get This Score?
Costuming Scores (15% of Final Score):
(15% of Costuming Score) How complete / finished did the costumes appear to be?: 7
(25% of Costuming Score) How creative / detailed were the costumes?: 7
(20% of Costuming Score) Was their makeup creative? Detailed? Realistic?: 7
(15% of Costuming Score) How effectively did they use masks (if used)?: 8
(25% of Costuming Score) How appropriate were the costumes for their scene/s & theme/s?: 8.5
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We saw lots of different masks, including a variety of different clown masks and costumes for them in the clown area. Costumes and masks all fit in well with their scenes. We could easily tell who each character was supposed to be with their costuming and makeup/masks. Everything appeared to fit as expected. In one area, where we needed to choose a door, we noticed the staff member in the area could have been better costumed to continue with the haunted house vibe.
Customer Service: 9.7
How Did We Get This Score?
Customer Service Scores (10% of Final Score):
(25% of CS Score) How easy was it to locate the attraction, park, and navigate the premises?: 10
(30% of CS Score) How safe was the attraction?: 9
(25% of CS Score) How professional, helpful and friendly were the staff members?: 10
(20% of CS Score) How easy was it to find their information before* arrival?: 10
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GPS brought us to the exact location without a problem. Approaching the property, we saw the large painted sign directing us to make our turn toward the parking lot. The parking lot was lit with two full lamps in addition to a motion sensor to provide light to see in the dark.
There was staff posted at the parking lot, wearing bright vests available to answer any questions we might have about parking or the haunt itself. We were parked directly across the street from the entrance that was lit up through the open door.
We were asked questions at the ticketing booth, in order to better serve our needs, with respect to crawling and tight spaces. They accommodate both. We were asked to sign a waiver before continuing on through the old school to the haunted area. There was a table with some merchandise available including various clothing with the haunt name.
The queue line was in the gymnasium and offered plenty of social distant spacing. Once we got to the entry of the basement stairs, staff reminded us of the rules to the haunt before sending us down below the school. During the traverse throughout the haunt, there were no glaring issues with regard to safety. Our group entered together as our own traveling group and never mixed with another group.
There is a website for FAQ and other helpful information. Coupled with the Facebook page, we could easily gather useful information including ticketing, address, contact information, phone numbers, calendar, and hours of operation. Online sales were not available at the time of our review.
Atmosphere: 5
How Did We Get This Score?
Atmosphere Scores (10% of Final Score):
(60% of Atmosphere Score) How obvious was it that you were at a haunted house before entering?: 5Explanation:
Spruce up the outside. Play some music, get some fun inflatables and well lit signs. Make people walking to your place feel like they are coming to a haunt to have a good time. Use the outside to set the mood.
(40% of Atmosphere Score) How well did the atmosphere prepare you for what you experienced inside?: 5Explanation:
Try to get a queue line actor or two to move about in the cafeteria and ticketing area to spook or entertain the customers. Offer selfie stations or props to take photos and decorate the queue line so your customers have something to look at and be entertained with.
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While there was a sign by the turn-off to the haunt to let us know we were at a haunted attraction, having a lit sign could offer a little more attention and help customers find the way to the parking lot. While the building was dark and creepy, having some Halloween decorations outside could also have been another way to build up some anticipation for the haunt once inside. As we walked around to take pictures, we did find a decorated door guarded by coffins but this didn’t seem to be the entrance or something that all groups may see before entering.
The actual ticket booth was in the building with no music or decorations, which would have provided another opportunity to create a fun atmosphere before actually starting the haunt. A queue actor dressed in costume to entertain the group as people enter the property and waiting area would also help get people excited about the rest of the haunt.
There was a lot of space here to play with as far as additional entertainment opportunities. Playing mood music or sounds outside could also help set the tone of ‘This is a haunted house. Prepare yourself!’
Special Effects: 7.78
How Did We Get This Score?
Special Effects Scores (15% of Final Score):
(20% of SFX Score) How effective were the sound effects?: 8.5
(20% of SFX Score) How creative / original were the scenes & props?: 8
(20% of SFX Score) How well were the scenes detailed?: 8
(25% of SFX Score) How well did they achieve & maintain the suspension of disbelief?: 7
(15% of SFX Score) How effective were the SFX at providing scares / entertainment?: 7
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The sounds provided in the actual haunt were plentiful and varied. Each matched up well with the scene they were played in. We were treated with loud metal music in the butcher scene, to melodic and creepy music with the coffin room, to the soft sounds of insects in a jungle or woodland scene. Carnival music was provided in the clown area.
To be a young haunt, they had a nice selection of animatronics and props. Everything appeared to be in good working order. We enjoyed weaving through the IV bags and tubing hanging from the ceiling early on. We also noticed the light element in the furnace down in the basement, with plenty of hanging meat. We were blown away by the spinning tunnel we were challenged to walk through while wearing 3D glasses! All the tricks I know and use to successfully make that long, slanted walk, did not work with those 3D glasses. We saw classic, rocking and shaking mannequins and huge puppets. We took note of the many rooms whose treatments went from floor to ceiling, including the ceiling, most noted in the woodland room and the clown area. The Michael Myers area had a very well-done entrance to the motel section of the attraction. We were not expecting the massive semi-truck surprise near the Pet Cemetery section. For a second, we felt like we were playing the role of Gage Creed.
While the crawling section offered thick fog that allowed characters to easily corner us, the flooring did become a bit painful on the body after a bit of time down there. Throughout most of the haunt, we stayed in the moment. We were able to overhear some actors on break behind one of the walls and could see the light from their cell phones as we walked past the area to the next scene.
Theme: 8
How Did We Get This Score?
Theme Scores (5% of Final Score):
(30% of Theme Score) Could you tell what the theme was?: 8
(50% of Theme Score) How well was the theme carried throughout the attraction/s?: 8
(20% of Theme Score) How well does their location authenticate the theme?: 8
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The theme here was one of classic scares, taken from movies and common haunted house elements. Being a combination of the two ideals, all the elements were there.
From the movies, we spotted the It clown, Michael, Jason, and also Regan. We found a woodland deity, pig man, a hillbilly character, and creepy clowns in addition to asylum patients running amuck. The haunt was located inside an old school, so those childhood fears would make sense here.
Scare Factor: 6.78
How Did We Get This Score?
Scare Factor Scores (15% of Final Score):
(30% of Scare Factor Score) How scary was it?: 6
(15% of Scare Factor Score) How well did they provide scares to the entire group?: 8
(25% of Scare Factor Score) How predictable were the scares?: 7
(15% of Scare Factor Score) How well did they provide a wide variety of scares?: 6.5
(15% of Scare Factor Score) How strong was the ending / finale?: 7
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There was plenty of pop scares to go around. We saw dropdowns, creepers, shadow people, screamers, stabbers, and were threatened more than once. The semi-truck was especially loud and actually got us twice before we could get out of the way.
Sometimes the scares hit the people in front, but sometimes, the actors would wait for the middle and end people. Of course, the creepers love the end of the line folk. The Pet Cemetery section had a great distraction scare and the foggy crawling space would get anybody who isn’t a fan of mazes or getting lost. They provided gross things to look at and challenged us physically.
Entertainment & Value: 4.35
How Did We Get This Score?
Entertainment & Value Factor Scores (15% of Final Score):
(30% of E&V Score) How satisfied were you with the entertainment received during the main attraction/s?: 7
(25% of E&V Score) How satisfied were you with the entertainment that’s available with* the ticket price, excluding the main attraction/s?: 0Explanation:
Sorry for that 0 score, but there was nothing to look at or do until we got inside the actual attraction. We left notes earlier for some suggestions.
(30% of E&V Score) How appropriate is/are the ticket price/s?: 5
(15% of E&V Score) Have they effectively used their available space?: 5
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We aren’t sure exactly how long we were crawling on our hands and knees in the foggy maze, but it sure felt like quite some time. However, our total time inside the haunt was clocked at 34 minutes, thus giving us 1.48 minutes per dollar in the attraction when considering the ticket price. This is a good entertainment ratio for the time inside the haunt.
Inside the attraction, we had some entertainment and experienced some interesting things. Adding queue entertainment and decorations will definitely add a lot of enjoyment to the overall experience.
How Did We Get These Scores
Our Rating System
Each of the category scores in this review are calculated using a weighted average of several questions that we rate on a scale of 1 to 10.
The following breakdown explains what these scores typically mean. All of our Teams use this as a reference for providing accurate ratings:
10: “Peak Performance”This score is treated as if it has a chastity belt on it. “10’s” are reserved for the best of the best; those that we feel could not possibly improve on what they’re doing.
9: “Innovative and Groundbreaking”It rocked! Nearly everything seemed to go as planned and it was one of the best we’ve ever seen! These guys are leaders in the industry, and attractions like this are truly hard to come by.
8: “Solid”A high score on our scale. They had a good handle on it and, overall, they knew how to use it well. Most attractions can learn from what these guys are doing.
6 to 7: “Good”We could tell that a good effort was made. However, we’ve seen this done much better at other places, or can detect areas where significant improvements can be made. This is about the top end of what we’d call “Family Friendly.”
5: “Average / Fair”Compared to the competition, they weren’t the best, but definitely not the worst. Scares and Special Effects in this range are usually considered “Family Friendly.”
3 to 4: “Below Average”We could see that a clear attempt was made, but most other professional attractions are doing a much better job at this.
1 to 2: “Poor”It appeared that very little time, thought or effort was contributed to this aspect.
0 (Zero): “Non-Existent”No apparent effort was made to make this a significant contributor to the attraction.
Afterword:This rating system is standardized across all of The Scare Factor’s official haunt review teams. However, keep in mind there will always be minor differences between Teams, as we all have varying levels of experience. Regardless, we do our best to remain true to our core values, which is to promote all haunted attractions!Perhaps the biggest thing to remember is: sometimes the score – in and of itself – doesn’t tell the whole story about an attraction’s merits. This is why we provide detailed explanations for each category… to help you better understand how and why we chose the score/s that we did.We do our best to not let feelings or emotions rule our judgement, while also viewing the attraction through the lens of the typical haunt-goer. But, because all reviews with ratings are inherently subjective, this is nearly impossible to completely prevent. Though, when in doubt, we tend to give slightly lower scores than our original “gut feelings” to account for this, and also give the attraction more room to improve over time.We also do our best to be fair and consistent across all of the haunts that we review. We know that you’ll be looking at these scores and comparing them to other attractions, so we hope this review helps you out in that aspect.Do you have some feedback about our review system? Contact Us Here to let us know what you think!
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