On our way to TAT, we used Apple Maps. For the most part, it led us to the entrance of the property. The un-lit back roads leading up were eerie and could benefit from some more signage and lights to help guests know they are on the right path. Getting very close to the location, we lost service but still made it to the event grounds. Once on the grounds, we followed the signage to the parking area by ourselves as there was no staff to direct or welcome us. They have a few parking lot sections that are fairly flat and decently lit. After parking, we backtracked to the signage we saw that helped us find the ticket booth to start our evening.
Once you finally get to the main queue line, the overall navigation is ok to complete the attractions. Most of the haunt is straightforward to follow the path, but more times than not, we had to question where to go to stay on the path. In some areas, there would be a lit path, while in some areas, there was no decor or lights, with multiple areas that looked to be a path in the haunt. Our other big takeaway navigating the location was about leaving. Once we left the building and warmed up following the completion of the final haunt, there was no signage or workers to help guide us back to the parking lot where we parked. We ended up on a different section of the property and had no idea where we parked and had no guidance on where to go. After we wandered off to find our original spot, we once again had no cell service to navigate home, leaving the property, so just a heads up.
When talking about safety, we found several things to note. Always be sure to watch your step. There were many times when the ground was uneven; there were un-lit stepping spots, uneven platforms, and stairs/platforms with no railings at times that were elevated off the ground, areas in the woods with no light and guidance on where to go a few times and could even wander off into the woods on this large property, to even no warning that the slide after ONSLAUGHT drops you off a few feet in the air with no warning from staff or any way to tell when the next guest can go down if it’s clear or not.
To put it in perspective, after exiting the ski lift on top of the hill, our group was told that if we did not make it to the food pavilion-type building, then “you are lost.” This property is very large, and there were few staff or even actors around to help us if we got lost.
Something TAT impressed us with was having a few first aid staff on-site. This was only found at the bottom of the ski lift before going to the main haunted attractions. During our time on the grounds, we also did not see any form of security, which is always something good to have.
Overall, the customer service here was basic and straight to the point. There was not much enthusiasm from the workers we encountered, with the first being at the ticket booth window. We did not encounter anything crazy negative, but the times we talked with staff, it tended to be straight-faced and gave the vibe of just being here for a paycheck and showed no interest in the haunt. This is typically not the case at other attractions as we see most staff, if not all, enjoying their job and having the passion in their heart for frights. We would like to highlight the one staff member on the ski lift who explained a little bit of the rules to our group as he was an older, friendly gentleman who seemed very excited to have guests at the attraction.
When looking for information regarding this haunt, be sure to check out the official website. On the website, you can find the basic information you need to attend the haunt. Once on the home tab, you can find the open dates, link to purchase tickets, and even a small FAQ Page. Other tabs on the website include attractions, which have a small brief info about each attraction, an actor tab, and even a contact tab. After reading over the website, we believe that TAT could benefit from touching things up as well as adding more information for guests, such as videos, photos, a longer FAQ page, detailed parking info, deeper storylines, and more.
They also have a Facebook page icon on the website that currently does not work to take you to their page. If you manually find their Facebook page, you can browse posts that are not usually updated (we saw only a few posts for the 2024 season). As they can close due to severe weather, check Facebook to see if you can find a post for the day as we didn’t see mentions of weather-related closures on their site.
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