Customer Service was high quality at UNDEAD. Between the security staff, ticket staff, and everyone else, the entire team was informative, friendly and helpful. A portion of the creative team was stationed at the exit thanking Guests for attending, and gathering feedback, initial thoughts, and gauging scares upon exit in order to continue improving their attraction. Any raised thresholds, stairs, and other potential trip hazards have been adequately lit, painted, and marked to keep Guests safe aboard the ship. Parking is paid, and not designated for the haunt only. Most reasonable parking seems to be at the Florida Aquarium lot,…
Read More…Customer Service was high quality at UNDEAD. Between the security staff, ticket staff, and everyone else, the entire team was informative, friendly and helpful. A portion of the creative team was stationed at the exit thanking Guests for attending, and gathering feedback, initial thoughts, and gauging scares upon exit in order to continue improving their attraction.
Any raised thresholds, stairs, and other potential trip hazards have been adequately lit, painted, and marked to keep Guests safe aboard the ship. Parking is paid, and not designated for the haunt only. Most reasonable parking seems to be at the Florida Aquarium lot, at $6, but other garages, street parking, and other options exist, though they can be hard to come by, especially on nights with other nearby events. Note that the ship is docked behind the aquarium, as it can be difficult to locate, though some signs have been placed around the area, labeled ‘Zombie Escape Ship.’ Portable restrooms and paid concessions are available on location as well.
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