The customer service at the Factory of Terror is exemplary! Our group arrived somewhat early and proceeded to make multiple transactions, handling both the purchase of season passes and the discounts that come from them. The lady that was handling us at the window was patient, kind, and incredibly helpful. We also received great service at the concessions and merchandise area and were impressed with how clear both instructions and signage were. The Factory is very well branded, marked, easy to find, and the parking lot attendants are excellent at conducting traffic and answering questions. Monsters pay close attention to…
Read More…The customer service at the Factory of Terror is exemplary! Our group arrived somewhat early and proceeded to make multiple transactions, handling both the purchase of season passes and the discounts that come from them. The lady that was handling us at the window was patient, kind, and incredibly helpful. We also received great service at the concessions and merchandise area and were impressed with how clear both instructions and signage were. The Factory is very well branded, marked, easy to find, and the parking lot attendants are excellent at conducting traffic and answering questions. Monsters pay close attention to the queue lines and the gatekeepers of each house keep an eye on patrons and their safety. You can look out for the slider, but you’ll never see him coming until it’s too late. Our team was amazed at the smooth and in-character way that ‘Mama’ (at the entrance of Backwoods Hollow) broke up a fight between two teenage boys before redirecting their energy onto the haunt. This is definitely a place to bring comfortable shoes with good grip and closed toes. Some of the floors are uneven, wet or sloped and there are many places where exploratory fingers could be injured. It’s best to pay close attention to your surroundings and follow all safety instructions. Handicapped hallways and exits are available for patrons in need.
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