The customer service at The Ritual is, in a word, exceptional. Locating information about the haunt is incredibly easy, with all of the pertinent details on the haunt’s website, Facebook page, Instagram, Youtube, and other social media. Getting to the haunt is as easy as following your map app of choice. There were no safety concerns, and the pathway was clear and flat. The entire building is occupied by the haunt itself, but there are porta-potties between the building and the ticket booth, including one that appeared to be accessible to people with disabilities. The non-haunt staff is as friendly…
Read More…The customer service at The Ritual is, in a word, exceptional. Locating information about the haunt is incredibly easy, with all of the pertinent details on the haunt’s website, Facebook page, Instagram, Youtube, and other social media. Getting to the haunt is as easy as following your map app of choice.
There were no safety concerns, and the pathway was clear and flat. The entire building is occupied by the haunt itself, but there are porta-potties between the building and the ticket booth, including one that appeared to be accessible to people with disabilities.
The non-haunt staff is as friendly and helpful as it gets, consisting largely of family members of the haunt staff and owners, who all play their parts to help make The Ritual the haunt that it is. For example, on the night we visited, we got to see several visitors leaving in various states of hysterics, whether laughing or screaming. Then, a family that included a younger boy (I would estimate 9-11 years old) arrived. Although the haunt offers glow necklaces for folks who don’t want as much of a scare, the child began crying as they got closer to the entrance, and the non-scary staff jumped into action. They offered to let him through with a flashlight, kept the line actors at bay, and ultimately offered him a seat to hang out and wait for his group to go through.
While the majority of haunts have a protocol for when someone is too frightened to finish, the care and concern they displayed for the young guest was notable. Meanwhile, another haunt-goer, who left screaming, returned for another round a few minutes later. Recognizing him, the staff let the cast inside know, so they could prepare a special experience… perhaps an invitation to dinner.
Puns aside, that level of care and concern for customer satisfaction, whether too scared to enter or raring to go through another time, regardless if it’s a Tuesday or Saturday, is truly remarkable!
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