From the moment we arrived, The Thirteenth Hour once again proved why it’s one of the most organized and immersive haunts around. Parking attendants were friendly and efficient, guiding us with lit batons and a smile that instantly set the mood for the night. Even before the first scream, their team was already making sure we were taken care of.
Guests should note that the parking lot can get a bit muddy on rainy nights, so wearing proper footwear is recommended. Despite that, the staff manages the area well, keeping everything moving smoothly and safely. A car with 4-wheel drive is also encouraged during rainy evenings.
The check-in and ticket process ran seamlessly, and every staff member seemed genuinely invested in the experience. They didn’t just point or wave you through; they engaged, shared bits of story, and clearly loved what they were part of. When we had a question, they answered with the kind of enthusiasm that makes you feel like you’ve joined the adventure, not just stood in line for it.
The line management was also well handled. Even during the busier times of night, the pacing felt intentional, with enough space between groups to keep things personal. You never felt like you were being herded or rushed. For those looking to beat the crowds, visiting on Fridays or Sundays is a great choice, as Saturdays tend to draw the biggest turnouts.
What stood out most was how consistent the service was from start to finish. Everyone, from the parking crew to the ticket takers to the actors resetting between scenes, carried themselves with that same professionalism and energy. They were attentive, clear, and completely in tune with the haunt’s atmosphere – staying friendly without breaking immersion.
Every year, The Thirteenth Hour seems to fine-tune its operation, and 2025 was no exception. The staff nailed it again, they were welcoming, organized, and full of personality that enhances the show before you even step inside.
See Less