Lincoln Mill’s had fantastic customer service, and provided a smooth guest experience, with just a few notes that appeared to be circumstantial and not within their control. The haunt was very easy to locate, with a clearly marked building that stood out in the downtown area. However, parking on the night of our visit was extremely challenging. We spent roughly thirty minutes trying to find a spot and ended up parking quite far away. Staff members mentioned this was unusual, and we found out that there was a large music festival happening on the same street. Although this was our…
Read More…Lincoln Mill’s had fantastic customer service, and provided a smooth guest experience, with just a few notes that appeared to be circumstantial and not within their control. The haunt was very easy to locate, with a clearly marked building that stood out in the downtown area. However, parking on the night of our visit was extremely challenging. We spent roughly thirty minutes trying to find a spot and ended up parking quite far away. Staff members mentioned this was unusual, and we found out that there was a large music festival happening on the same street. Although this was our experience, we would like to extend some grace here, as it seemed like an anomaly rather than a reflection of their typical guest experience. It should also be noted to use caution on nights when heavy rain is predicted. During our visit, we experienced very heavy rains and the bridge on the main road downtown was flooding. The water was extremely deep, and cars were struggling to pass through safely. The downtown area is very well lit and easy to navigate. They had staff waiting outside to greet people at the entrance. Lincoln Mill uses a QR code based ticketing system that worked well for getting people into the attraction quickly. Every staff member we encountered was friendly, professional, and helpful. They maintained their positive attitudes even during the weather disruptions. All of the staff was easily identifiable and a security presence was visible and reassuring. Lincoln Mill’s website is very user friendly and is filled with any information you would need before going. Ticket prices, hours, attraction details, FAQs, and policies were all easy to find within a few clicks. No guesswork was needed here, everything a first time guest could possibly need was readily available.
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