Friendliness, safety, and ingenuity are the linchpins of customer service at USS Nightmare. The staff was courteous and helpful in answering all the questions we had, even before knowing we were reviewing their attraction. Numerous precautions have been taken to insure the safety of all patrons. Security is present. Exits are well marked. We do question just how handicap accessible the attraction is and if that is a concern for you, you may want to call first. The lines can be quite long, but they do a great job of handling their queue. At one point, you can watch an…
Read More…Friendliness, safety, and ingenuity are the linchpins of customer service at USS Nightmare. The staff was courteous and helpful in answering all the questions we had, even before knowing we were reviewing their attraction. Numerous precautions have been taken to insure the safety of all patrons. Security is present. Exits are well marked. We do question just how handicap accessible the attraction is and if that is a concern for you, you may want to call first. The lines can be quite long, but they do a great job of handling their queue. At one point, you can watch an actual news story about the ship. At one point, before being brought to its present location it broke free of its moorings and careened down the river. Actual news footage covers this event from the history of the ship. A little further into the queue there is the “Interactive Horror Terminal”. This terminal allows you to activate an air cannon inside the haunt, while you get the watching the resulting scare on a monitor via a hidden camera. A great idea that we’ve never seen before. The only thing is that it does cost you 25 cents to try. We tried it twice. Neither time did we get much of a reaction from the patrons inside, but it’s a cool idea. In addition to these two features, a couple of the ships inhabitants prowled the queue providing some additional entertainment. Additionally, the USS Nightmare takes a photo of every group in front of a green screen. At the end of your nightmare, you can by a souvenir photo with a cool scene from the haunt superimposed behind your group.
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